Sue Alba Villas (referred to as “we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website, https://suealbavillas.co.uk (the “Website”).
1. Who We Are
We are a villa rental service based in Jesus Pobre, Spain, dedicated to providing premium holiday experiences. For any queries regarding this Privacy Policy, please contact us at:
Email: contactsuealba@gmail.com
Phone: 660 242 724
2. What Information We Collect
We may collect and process the following personal information when you use our Website or services:
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Personal Details: Name, email address, phone number, and any other details provided via contact forms.
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Booking Information: Details about your villa rental preferences, dates, and requirements.
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Payment Information: Billing details provided during booking (processed securely by third-party payment processors).
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Technical Data: IP address, browser type, and operating system when you visit the Website.
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Cookies: Information about your browsing habits (see Section 6 below).
3. How We Use Your Information
We process your personal data for the following purposes:
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To provide villa rental services and respond to your enquiries.
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To manage bookings and rental agreements.
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To send updates, newsletters, or promotional offers (if you have opted in).
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To improve our Website, customer service, and overall experience.
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To comply with legal obligations or respond to lawful requests.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data based on the following lawful grounds:
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Consent: When you opt in to receive updates or provide information voluntarily.
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Contractual Necessity: To fulfil rental bookings and provide services.
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Legitimate Interests: To improve our services and Website functionality.
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Legal Compliance: When processing is required to comply with applicable laws.
5. Who We Share Your Data With
We do not sell or rent your personal information to third parties. However, we may share your information with:
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Service Providers: Trusted third parties who assist us in delivering our services (e.g., payment processors, IT providers).
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Legal Authorities: If required by law or in response to legal requests.
We ensure that any third parties with access to your data adhere to strict confidentiality and data protection standards.
6. Cookies and Tracking Technologies
Our Website uses cookies to enhance your experience. Cookies are small files stored on your device that help us:
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Remember your preferences.
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Analyse Website traffic and improve performance.
You can control or disable cookies through your browser settings. For more details, see our Cookie Policy.
7. How We Protect Your Data
We implement appropriate technical and organisational measures to safeguard your personal data, including:
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Secure servers and encrypted data storage.
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Restricted access to your personal information.
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Regular reviews of our data protection practices.
Despite our efforts, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. How Long We Keep Your Data
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:
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Contact information: Retained while active services are provided or until you request deletion.
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Booking records: Retained for accounting and legal purposes for up to 6 years.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
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Access: Request a copy of your data.
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Rectification: Correct inaccurate or incomplete data.
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Erasure: Request the deletion of your data (subject to legal obligations).
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Objection: Object to certain types of processing.
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Data Portability: Request transfer of your data to another organisation.
To exercise these rights, contact us at contactsuealba@gmail.com.
10. Third-Party Links
Our Website may contain links to external websites. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.